Shipping Policy

At Chemical Hub Center (CHC), we aim to provide a reliable and convenient shipping experience for our customers across Pakistan. This Shipping Policy explains how we process, dispatch, and deliver orders, along with important information about shipping charges, delivery timelines, and shipment-related issues.

1. Order Processing

  • Orders are generally processed within 1–2 business days after order placement and confirmation.

  • Prepaid orders may require payment verification before processing.

  • Orders placed on public holidays or during weekends may be processed on the next business day.

  • During sales, promotional campaigns, or periods of high demand, processing may take longer than usual.

  • If additional information is required to confirm your order, our team may contact you before dispatch.

2. Shipping Methods and Delivery Partners

Chemical Hub Center (CHC) may use third-party courier services and delivery partners to deliver orders to customers.

The courier service and shipping method will depend on factors such as the delivery location, parcel size, product type, availability of the service, and applicable shipping restrictions.

Certain chemical products may require special handling or may not be accepted by standard courier services.

3. Estimated Delivery Time

Delivery times depend on the destination, courier service, product availability, and other circumstances.

  • Karachi: Same-day delivery may be available for eligible orders, depending on the delivery area, order confirmation time, product availability, and delivery arrangements.

  • Other Cities in Pakistan: Delivery generally takes longer than local Karachi deliveries, depending on the destination and courier service.

  • Remote Areas: Deliveries to remote locations may require additional time.

All delivery timelines are estimates and are not guaranteed unless expressly confirmed by CHC. Delays may occur due to weather conditions, public holidays, courier disruptions, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges may vary according to the delivery location, parcel weight, dimensions, delivery method, and the nature of the products ordered.

  • Applicable shipping charges will be communicated at checkout or confirmed before dispatch, where applicable.

  • Same-day or special delivery services may carry additional charges.

  • Any additional charges will be communicated to the customer where required.

Customers are responsible for reviewing the applicable shipping charges before confirming their orders.

5. Order Tracking

Where tracking is available, tracking details will be shared with customers after their orders have been dispatched.

Customers can use the provided tracking number or courier link to check shipment progress.

Please allow some time for the courier's tracking system to update after dispatch. If tracking information is unavailable or does not update for an extended period, please contact our customer support team.

6. Order Confirmation and Updates

CHC may contact customers through email, phone, or WhatsApp to confirm order details, verify delivery information, or provide updates about order processing and dispatch.

Customers are responsible for providing a valid phone number and checking relevant communications so that delivery arrangements can be completed successfully.

7. Shipping Restrictions for Chemical Products

Some products sold by Chemical Hub Center (CHC) may be subject to transportation, packaging, storage, or handling restrictions because of their chemical properties.

  • Certain products may not be eligible for delivery through standard courier services.

  • Shipping may be restricted for particular products, destinations, or transportation methods where required by law or courier regulations.

  • Additional handling arrangements may be necessary for eligible products.

  • CHC reserves the right to decline or cancel an order if safe, lawful, and appropriate delivery cannot be arranged. Any refund due will be handled in accordance with our Refund and Return Policy and applicable law.

Customers must provide accurate information where required to determine whether a product can be shipped safely and legally.

8. Accuracy of Shipping Information

Customers must provide a complete and accurate shipping address, contact number, and any other information necessary for delivery.

CHC is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, to the extent permitted by applicable law.

If an address correction or re-delivery is required, additional charges may apply where imposed by the courier or disclosed in the applicable delivery terms.

9. Delayed, Lost, or Damaged Shipments

If your order is delayed, appears to be lost, or arrives with visible damage, please contact our customer support team as soon as possible.

To help us investigate, please provide:

  • Your order number

  • Your name and contact details

  • The tracking number, if available

  • Clear photographs or videos of any visible damage, where applicable

We will review the issue and, where appropriate, coordinate with the courier service to determine the next steps.

Any replacement or refund will be handled according to our Refund and Return Policy and applicable law.

10. Failed Delivery and Uncollected Orders

If a delivery cannot be completed because the customer is unavailable, the address is incorrect, or the parcel is not collected, the courier may return the shipment to CHC.

Additional delivery or re-shipping charges may apply where applicable and communicated to the customer.

For Cash on Delivery (COD) orders, repeated failed deliveries or refusal to accept an order may affect eligibility for future COD orders, subject to our applicable business policies and the law.

11. Changes to This Shipping Policy

Chemical Hub Center (CHC) reserves the right to update this Shipping Policy to reflect changes in delivery services, shipping arrangements, product requirements, or applicable laws.

Any revised version will be published on this page. Customers are encouraged to review this policy periodically.

12. Contact Us

If you have questions about shipping, delivery timelines, tracking, or an existing order, please contact our customer support team using the details below.

Business Name: Chemical Hub Center (CHC)

Website: www.chemicalhubcenter.myshopify.com

Email: chemicalhubcenters@gmail.com

Phone / WhatsApp: +92 303 8673431

Business Address: Saddar, Karachi, Pakistan.

Thank you for choosing Chemical Hub Center (CHC). We appreciate your trust and will do our best to ensure your order reaches you safely and efficiently.