Refund & Return Policy

At Chemical Hub Center (CHC), we are committed to providing quality chemical products and a reliable shopping experience. Due to the nature of chemical products and their specific handling and storage requirements, certain restrictions apply to returns, exchanges, and refunds. Please read our policy carefully before placing an order.

1. Non-Returnable and Non-Exchangeable Products

• Chemical Products: For safety, hygiene, and quality-control reasons, chemical products cannot be returned or exchanged once delivered, except where applicable law requires otherwise.

• Incorrect or Defective Products: If you receive an incorrect, damaged, or defective product, please contact our customer support team within 24 hours of delivery. Share your order details and clear photographs or videos of the issue so we can review your request.

2. Order Cancellation

• Same-Day Cancellation: If you wish to cancel your order, please contact us as soon as possible on the same day the order is placed.

• Orders Not Yet Dispatched: Cancellation requests may be accepted if the order has not yet been dispatched.

• Dispatched Orders: Once an order has been dispatched, cancellation may no longer be possible. Please contact our support team for guidance.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

• Non-Delivery of Prepaid Orders: If you have paid through EasyPaisa, JazzCash, or bank transfer and your order is confirmed as undelivered, CHC will review the case and arrange a refund if eligible.

• Approved Cancellations: If an eligible order is cancelled before dispatch, the payment may be refunded.

• Damaged, Defective, or Incorrect Products: After reviewing the evidence, CHC may offer an appropriate resolution, such as a replacement or refund, where applicable.

Refunds are not normally available for successfully delivered chemical products simply because a customer changes their mind or no longer requires the product.

4. Refund Processing

• Approved refunds will be processed through the original payment method wherever possible.

• Processing times may vary depending on the payment provider or bank.

• Our customer support team will communicate any additional information required to complete the refund.

5. Reporting a Problem

If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery. Include your order number, a description of the issue, and supporting photographs or videos.

Requests submitted after this period may require additional review.

6. Important Information

• Please carefully check your product selection, quantity, shipping address, and order details before completing your purchase.

• Customers are responsible for ensuring that the selected products meet their requirements before ordering.

• Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

7. Contact Us

For questions about cancellations, returns, or refunds, please contact Chemical Hub Center (CHC) through the contact details provided on our website.

Thank you for choosing Chemical Hub Center (CHC). We appreciate your trust and aim to provide reliable products and customer support.